Your questions answered
Please click below for the answers to our most commonly asked questions. If you can’t find the information you need, call us free on #telephone and one of our advisers will be happy to help.
Click on the questions below to reveal the answer.
Who are Norton Finance?
We’re one of the UK’s leading independent loan companies with over 40 years’ experience in helping customers to find the best loan deals for their circumstances. We’re brokers, not a bank or building society, so we’re not limited to our own loan products. We have access to a much wider range of products from our panel of selected lenders to offer you more choice and fewer rejections.
How much can I borrow?
Depending on your income and the amount of equity in your property, you can borrow anything from £3,000 to £500,000 with repayment terms from 1 year to 30 years. If you know how much you can afford to pay every month, click here to go to our loan calculator and see how much you could borrow.
Do you offer a competitive interest rate?
Over the last 40 years we’ve developed successful partnerships with many of the UK's most popular lenders, including the main clearing banks. These relationships mean we’ve been able to negotiate very competitive terms for all of our customers which we’re delighted to pass on to you.
What can I use my money for?
A Norton Finance loan can be used for whatever you like. You can clear your credit cards, store cards and other high interest borrowings, to enjoy one, more affordable, monthly payment. You could use it for home improvements, whether you’re redecorating or adding a conservatory or loft conversion, a new car, a luxury holiday or help with your children's first home or college fees. It’s up to you.
What if I have CCJs, defaults or mortgage arrears?
Whatever your credit history our experienced customer care team will help you find a loan with the lowest interest rate and the most preferential terms available for your situation. Even if you've been turned down elsewhere, we could still help. We have access to lenders who specialise in helping customers in your situation, so even if you’ve previously defaulted on a loan, have CCJs or mortgage arrears we could help you get the money you need.
How do I apply?
Applying for a Norton Finance loan couldn't be easier. Simply call our friendly customer care team on 0800 694 5566 (Free from a landline - Calls may be recorded) or complete our quick online form. Both options are completely free and you’re under no obligation. And don't forget – if you have any other questions we’re here to help.
What happens after I apply?
As soon as we get your online application we'll assess your requirements and match them with the best deal from our panel of lenders. You’ll also get a friendly and experienced customer manager to guide you step by step through the process. Applying is free and you’re under no obligation, there are no interviews and no salesmen will call.
How long does it take to get a decision?
Once we receive your online application we can give you an ‘in principle' decision within 24 hours.
How quickly will I receive my money?
An experienced customer manager will guide you through the application to ensure your money arrives as quickly as possible. They’ll keep you up-to-date on the progress of your loan at all times.
Can I consolidate my existing debts?
Once you receive your loan you can spend the money as you please. You could pay off all your existing higher interest rate credit cards, store cards, overdrafts, HP etc and leave yourself with just one monthly payment, which would be much easier to manage. You could also use any cash left over to treat yourself to something you've always wanted.
What information do I need to provide?
You'll need to tell us your residential address(es) for the last three years, your date of birth (you must be over 18 years old), your employment details and some financial information. Our friendly customer managers will then guide you through any additional documentation and more detailed enquiries if required.
How confidential is my application?
At Norton Finance we treat your application in the strictest confidence and will never contact your employers, banks or any other third party without your permission. Our reputation is built on the trust and confidentiality we offer our customers.
What is your lowest interest rate?
This will depend on your individual circumstances and the amount you wish to borrow.
How long will it take to repay my loan?
We offer repayment terms from 1 year to 30 years. You can use our loan calculator to help you decide the monthly amount you'll be happy to pay. Just remember that while extending the repayment period will reduce your monthly outgoings, you will pay more in interest charges.
What will my monthly payment be?
The amount you pay every month will depend on how much you borrow, over what period you intend to repay your loan and your individual circumstances. Our loan calculator will help you work out how much you can afford to borrow and your repayment term.
Do you offer fixed interest rates?
We offer a range of fixed interest rate loans so you can enjoy the financial stability of knowing exactly how much you have to pay every month. You can make plans with the certainty that any interest rate rises won't affect you or your loan, making it easier to manage your finances.
Can I repay my loan early?
Yes if you decide to repay your loan early the lender will provide you with an early settlement quote. Any charges will be shown in your early settlement quote.
Which loan companies do you deal with?
As one of the largest finance brokers in the country, we have access to a wide range of lenders including some of the major banks, building societies and financial institutions. We have dedicated teams working in partnership with many of the best lenders in the country, to help us meet your individual needs and give you fast results.
Will I be able to borrow more in the future?
Yes, we’d be delighted to help you again in the future. Simply call us on 0800 694 5566 (Free from a landline - Calls may be recorded) and we’ll be happy to give you a new quotation.
Can you help if I want to remortgage my property?
Yes, we can. A remortgage lets you pay off your current mortgage and replace it with a new one, for a larger amount, to release the equity in your property so you can spend it on whatever you need. Remortgages tend to offer a lower interest rate than secured or unsecured loans, and we'll take care of the administration to make your application as straightforward as possible.
What types of finance do you offer?
We offer many different types of secured homeowner loans and remortgages, from a wide range of lenders including some of the major banks, building societies and financial institutions. Our aim is to find the best loan for your personal circumstances and provide you with the best solution on the market at the lowest possible rate even if you’re retired or self-employed, or have had problems in the past such as CCJs, arrears or a poor credit rating.
Will there be any hidden charges?
No, at Norton Finance we believe in complete transparency. All of the charges will be pointed out in your initial loan agreement.
What other services does Norton Finance offer?
The Norton Group of Companies offer a wide variety of financial products and related services. As well as secured, unsecured and adverse credit loans, we offer mortgages and remortgages, business and commercial loans, equity release, debt solutions, conveyancing, retirement options, insurance and utility switching.
What do I need to do if I wish to make a complaint?
We value all of our Customers and we always aim to give our Customers the best possible service. If you feel that we haven't done this, or if you would like to complain about the service you've received, or for any other reason, we'd welcome the opportunity to make things right.
In the first instance, please call us on 01709 518518 and we promise that we will do our best to help.
Alternatively, you can contact us at the address listed below: