Call free on 0800 694 5566 Open 24 hours a day.


More than any bank

Monique Furniss

Projects and
Specialist Loans Manager

About Monique

Monique oversees Projects & Specialist Loans, combining an extensive background in loan and customer service, and a passion for keeping us at the cutting edge of customer service, using new and exciting technologies. It means she’s overseeing some of our most forward-thinking technical developments, albeit with customers in mind.

Monique joined Norton Finance in 2001, and made an immediate impact thanks to her background in underwriting. Using her knowledge of the loan market, Monique helped the team develop long-lasting relationships with our extensive panel of lenders. As well as serving with us during the more challenging financial times of the last decade, Monique has contributed to the company’s significant growth. In turn, this has allowed us to help even more people improve their financial situation.


Monique’s current role as Projects and Specialist Loans Manager means she oversees aspects of our day-to-day technological developments across the wider group. The past few years have seen many changes in the way we reach customers, with more engagement taking place online than ever before. Part of Monique’s role is making strategic and operational decisions for the development of our IT systems, so that we can not only meet, but also exceed, customer and lender expectations.

In addition, Monique holds CeMAP certification, which allows her to provide advice to our customers, and coach our customer service advisors on new ways of offering support.


Certificate in Mortgage Advice and Practice - London Institute of Banking & Finance


2008 - Norton Finance Manager of the Year

Published work

See below for Monique’s latest articles and thought leadership pieces.

Best ways to improve your credit score

Exploring ways on to how to improve your credit score doesn’t have to be complicated. Follow our helpful guide and start taking the steps to improve your credit score today.

Read More

How to Pay Off Credit Card Debt

The best way to pay off credit card debt depends on your personal circumstances. Explore common ways of paying off your credit card debt with this Know How blog.

Read More

Why is my credit score different?

Knowing your credit score can be useful if you are looking to apply for a mortgage or loan. Once you have received your credit score from one agency, it can be useful to check with another. However, the new credit score may differ. Find out why below.

Read More

We've provided our customers with loans for over 50 years

Feefo Logo

Extremely helpful and efficient.

“Norton Finance kept me informed at all stages of the application which was successful. Would highly recommend.”

Feefo Logo

Absolutely faultless.

“Efficient, speedy, informative, polite all due to your wonderful staff. They are a credit to you.”

Call us FREE on 0800 694 5566

24 hours a day, 7 days a week.

Complete our quick online form.

Get a Quote Now