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Mel Whiting

Head of

About Mel

Mel is one of Norton Finance’s longest-serving employees. Having started with the company straight out of school, she has gained an inside-out knowledge of the mortgages and loans industry, using her experience to influence many of the company’s decisions in both a strategic and operational sense.

Mel Whiting has worked for Norton Finance for more than 30 years. After leaving school, Mel joined as an underwriter and made an immediate impact in forming long-lasting relationships with our lenders. Mel specialises in working with affinity partners across Commercial Loans, Bridging Loans and Equity Release. One of our biggest challenges is in designing loan products that suit the increasingly diverse needs of our customer base, and as Head of the Mortgage Department, it’s Mel’s job to ensure a fair and transparent process for lenders and customers alike.


Mel’s expertise and experience in the increasingly complex world of mortgages was a crucial asset to the business during tougher economic times. Mel’s ability to adapt our offering to suit different customer needs was incredibly valuable during the recessions of the 1990s and 2000s. Mel joined Norton Home Loans to ensure the road out of the first crisis was as smooth as possible for our customers. During the global financial crisis of the mid-2000s, Mel transferred from Home Loans to Mortgages to guide her team through another difficult financial landscape.

Mel took a Leadership and Management course with Dale Carnegie in order to apply her experience and expertise more formally when it came to team relations, and has helped to give our customers the best service possible.


Leadership Training for Managers – Dale Carnegie

Published work

See below for Mel’s latest articles and thought leadership pieces.

What is equity release?

A popular choice amongst older homeowners needing help with funding their retirement, equity release products offer a way of getting access to money by sacrificing some of the stake held in your home.

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How to Get a Mortgage While Self-Employed

Getting a mortgage when self-employed doesn’t have to be complex. Let’s explore what you need to get started.

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How does Remortgaging Work, Our Guide

Remortgaging your property is a serious step to take, but it can be a good way to make the most of your home’s value. Our guide covers what remortgaging is, how remortgages work and many more frequently asked questions.

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