Lisa Muscroft

About Lisa

Lisa Muscroft draws from almost two decades of experience and expertise in finance as Head of Loan Broking at Norton Finance. Lisa specialises in mortgages and second charge loans, with a knowledge of the secured loan market that’s second to none and the same commitment to high-quality customer care that drives our vision.

Lisa joined the Norton Finance family in 1999 as a Financial Administrator. Having risen through the ranks to become of Head of Loan Broking, Lisa has gained extensive customer-facing experience in the financial sector during some of its most challenging times, across a variety of different roles. Her long service with the company has also allowed Lisa to develop an excellent working relationship with our secured loan lenders, which means we can offer more choice for our customers when it comes to making an application.

Expertise

Along with Lisa’s experience in the financial field, she holds professional qualifications that enhance her understanding of customer relations and team management.

As a CeMAP-certified advisor, Lisa has a firm understanding of financial regulations and developments within the sector, and helps our team of Customer Relations Managers guide customers through the process.

In addition, Lisa studied on a Leadership course with Dale Carnegie, as well as a counselling course. This combination allows her to equip staff members with the confidence and empathy they need to help customers make the most of their financial situation.

Accreditations/Education

• Certificate in Mortgage Advice and Practice – London Institute of Banking & Finance
• Leadership Training for Managers – Dale Carnegie
• Counselling course

Awards

2001 - Norton Finance Underwriter of the Year

Published work

See below for Lisa’s latest articles and thought leadership pieces.

Teaching Kids About Money

Talking to your kids about money can feel difficult or even uncomfortable, but it doesn’t have to be. Discussing spending habits with children can foster a positive relationship with money and teach them important financial habits. Find out how you can introduce concepts around money to your children below.

Overdrafts vs loans

It can be a challenge deciding whether an overdraft or loan is the best way to borrow based on your personal requirements. An authorised overdraft offers quick access to money for short-term borrowing. A loan can include more competitive interest rates and is more suited to long-term borrowing and higher sums of money. Find out more below.

How to cope with the cost of living crisis

With the Bank of England raising interest rates, millions of British homes could face debt for years to come. But there are ways to reduce the impact of the cost-of-living crisis.