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More than any bank

Lisa Muscroft

Head of
Loan Broking

About Lisa

Lisa Muscroft draws from almost two decades of experience and expertise in finance as Head of Loan Broking at Norton Finance. Lisa specialises in mortgages and second charge loans, with a knowledge of the secured loan market that’s second to none and the same commitment to high-quality customer care that drives our vision.

Lisa joined the Norton Finance family in 1999 as a Financial Administrator. Having risen through the ranks to become of Head of Loan Broking, Lisa has gained extensive customer-facing experience in the financial sector during some of its most challenging times, across a variety of different roles. Her long service with the company has also allowed Lisa to develop an excellent working relationship with our secured loan lenders, which means we can offer more choice for our customers when it comes to making an application.

Expertise

Along with Lisa’s experience in the financial field, she holds professional qualifications that enhance her understanding of customer relations and team management.

As a CeMAP-certified advisor, Lisa has a firm understanding of financial regulations and developments within the sector, and helps our team of Customer Relations Managers guide customers through the process.

In addition, Lisa studied on a Leadership course with Dale Carnegie, as well as a counselling course. This combination allows her to equip staff members with the confidence and empathy they need to help customers make the most of their financial situation.

Accreditations/Education

Awards

2001 - Norton Finance Underwriter of the Year

Published work

See below for Lisa’s latest articles and thought leadership pieces.

Am I eligible for a loan?

How do you know if you'll be eligible for a loan? Find out more about how to judge your own eligibility before you apply for a loan.

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How do loan applications work?

Loan applications can be confusing, especially if it's a new experience. Find out more about how the process works and feel more confident before you apply.

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Understanding the terms of your loan

The terms and conditions attached to your loan can be a daunting prospect, but it's important to understand them. Find out more about what all that small print means.

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Don't just take our word for it

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Extremely helpful and efficient.

“Norton Finance kept me informed at all stages of the application which was successful. Would highly recommend.”

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Absolutely faultless.

“Efficient, speedy, informative, polite all due to your wonderful staff. They are a credit to you.”

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